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Job Purpose

We have an exciting opportunity for an experienced Platform Engineer to support the Platform Manager and technical leads for the Platform team. To administer and maintain the Platform systems including preventive maintenance and the investigation and resolution of incidents and problems.

Working Arrangements - 1 day a week in the office.

Key Responsibilities

• Support and administration for the Council's server and operating Systems Platform inclusive of Wintel, Linux, Vmware and administration of our Azure Tennant.
• Support and administration for the Council's core systems inclusive of Active directory, SCCM, Encrypted email, certificates, file share and Azure management.
• Within an agreed framework, takes support and administration responsibility for the provision and update of processes, procedures and systems for the Platform Team.
• Implements strategy, processes, procedures and systems for allocated Platform infrastructure to maximise availability and accessibility and to provide a consistent and efficient ICT Service to the Authority.
• Puts in place and maintains procedures and tools for the correct recording and progressing of requests for monitoring and support of defined Platform systems. Ensures that appropriate tools are available and that staff are trained to use them, and that adequate documentation for the services supported is available and kept up to date.
• Responsible for support and administration and technical use of processes and procedures, tools and techniques for monitoring and managing the performance of allocated ICT systems, in respect of their agreed contribution to business performance and benefits to the business. Monitors performance and takes corrective action where necessary.
• Implements policy to ensure ICT services is capable of supporting current and future needs of the Authority and improve the quality of services delivered.
• Contributes to the preparation for new or changed services, adherence to the defined change process and the maintenance of regulatory, legal and professional standards.
• Works and liaises with other ICT teams and service tower providers in order to diagnose and fix associated service affecting issues.
• To motivate fellow team members both internal and external.
• To mentor less team members to develop their skills, experience and capability.

Qualifications and Experience

• Educated to degree level and/or holds a professional qualification and can demonstrate proficiency in the area of technical specialism.
• Demonstrates current and thorough understanding of developments in the application of ICT and is able to assimilate and interpret advice from specialists - technical or otherwise.
• Has achieved high levels of proficiency in the task of ICT Platform administration or has gained wide-ranging experience as a support and administration engineer demonstrating a good understanding of the use of ICT systems, and has substantial experience of handling user contact.
• Has good oral communication skills and takes an analytical approach to problem solving. Is thoroughly familiar with the concepts and practices required to implement and support effective IT solutions within the Council.

Specialist Knowledge/Skills

• Shows the ability to delegate effectively to more technical staff, whilst maintaining full management control.
• Demonstrates a high level of knowledge of IT systems and solutions and their effective implementation with an understanding of the Council's current technology base and emerging technologies.
• Demonstrable support and administration skills and experience of key infrastructure technologies such as Servers, Communications, Operating systems, admin tools etc.
• Has proven project and people management skills with knowledge of the Council's policy framework, management structures and reporting procedures.

Other Knowledge/Skills

• Excellent communication and interpersonal skills in meetings, presentations and workshops.
• Time management and team working ability are essential.
• Presentation, written and verbal communication and numeracy skills are essential.
• Influencing and negotiating skills to ensure high-level buy-in, commitment and resources.